Frequently Asked Questions
We get asked a lot of questions, and sometimes we get asked the same question lots of times. To help you get an answer faster, we’ve put together a list of frequently asked questions. If you’ve looked here and still don’t have an answer to your questions, be sure to get in touch and let us know!
Don’t try to say too much.
Avoid mixing too many letter styles
Fewer words means BIGGER letters At 70 mph, Fine Print can be hard to read.
Most Signs Include
A Business Name
A Slogan or a few words about your business
License or Certification Info
Need help with wording or layout – Send us an Email
PLEASE NOTE: Some Vehicles have Mirrors or Body Side Moldings which require a size smaller than the standard 24in by 12in. Please measure your vehicle before ordering if there is any doubt.
Do you offer reseller discounts? Yes, we offer a standard 15% discount to those in the industry who resell our signs. Print shops, Ad Specialty, MLM and many others profit by offering our product to their customers. A reseller account may be required in order to get the reseller discount.
Additional discounts are available to resellers and graphic artists that supply artwork files ready to print. Call for details.
Where can I find clipart for our signs? We have tons of clipart that can be added to your signs for very little extra charge. Clipart graphics will help you be noticed and remembered. We can use your Artwork or a piece of clipart from Fotolia.com.
What format should I send my file in? Our design work is done in CorelDRAW® 12, but we can use most any format. The file formats we use most in order of preference are:
pdf – Portable Document Format
cdr – CorelDraw (convert TEXT to curves)
eps – Postscript
ai – Adobe Illustrator (MAC) (convert TEXT to outlines)
gif – Bitmap
jpg – Bitmap
png – Bitmap
Please remember to convert any text to curves – Our FONTS are probably different than yours.
What about photos? We can print most any digital file that you send us including photographs and complex artwork.
Can you make custom artwork for me? We list the standard pricing for our signs. Custom Artwork is billed at $60 per hour. Artwork charges are one time, – once paid, YOU own the artwork for any future uses.
We don’t have a logo yet, can you make me one?… Try the LogoGenerator.com for unique online logos – Logos are just a click away with with the Logo Generator. Any logos created in the www.LogoGenerator can be used in your sign design.
The proof you sent is jagged and pixilated! … Because high resolution images download so slowly, we send low resolution proofs to show you what the signs will look like. Of course, your finished signs will be clean and crisp – no jaggies that you see in the proof.
If you would like a higher resolution proof with our watermark, then it is free.
Do you sell blank magnetic sheeting? Sure we do – and lots of it!. Please visit our sister site www.MagnetKing.com We sell many types, sizes and colors of magnetic sheeting.
How do I track my order? Our preferred shipper is UPS for the 48 continental states. We provide tracking info on all orders shipped with UPS. For Alaska, Hawaii and APO/FPO we ship using US Mail – Priority – but due to their lack of reliable tracking, we cannot provide any tracking assistance for US Mail.
FOREIGN & OVERSEAS ORDERS
Do you ship orders to….? At this time we ship only to US addresses – We do not ship to Canada. APO & FPO are Okay. European customers – please visit our friends at www.magsigns.co.uk
Unlike our competitors, we post our 800 number so you can reach us by telephone when you need
help. We have added live chat also so you are able to reach us quickly through out the day.
I don’t trust this internet thing … Selling signs on the internet since 1996, we have never had a problem where a customers credit card was misused by anyone. Remember, your credit card company also has built-in security that prevents fraudulent use as a backup. Click HERE for full details on our Exclusive 12 Month Guarantee/Warranty!
What do you do with my information? … Any information you supply to us will be held in strict confidence. Names, email addresses and other information is never sold or released to 3rd parties. Your personal data will only be used in processing your request for our product.